Tickets, health scores and customer relationships : in one tool.
From conversations with customer success teams switching to Tootela.
Three tools, three logins, three perspectives on the same customer.
Usage data is in Mixpanel, support data is in Zendesk, contract data is in your CRM. No one sees the full picture.
Pulling data, building decks, scheduling the call. Half the time the right contact has changed jobs anyway.
Important context about a customer lives in a colleague's DMs.
Not vague benefits : real product surface, with links so you can dig in.
Email, chat and form-based tickets. Smart assignment, escalation rules, CSAT surveys, knowledge base.
Every contact, email, ticket, deal, document, invoice in one timeline. Custom fields for health score, MRR, contract end.
Ask Tooty to summarise the last 90 days of activity for an account : tickets, NPS, usage, deals. Output a deck in seconds.
Public help docs hosted on your subdomain. Tracks which articles deflect tickets.
Use the CRM pipeline for renewals : track expansion, churn risk, contract dates. Visible to CS, sales and finance.
Tootela ships 30+ apps. These are the ones customer success teams use daily.
If yours isn't here, ask us : we reply within one business day.
For mid-market CS teams : yes. Tickets, queues, SLAs, KB, satisfaction surveys, automations and reporting. Enterprise CS teams with very specific Zendesk Explore workflows may need to evaluate trade-offs.
Custom fields on company records (health score, NPS, MRR, last login, support volume) plus pre-built dashboards. We don't pretend to be a full Gainsight replacement, but for most teams under 50 CSMs it covers the essentials.
Yes : in-product live chat widget that creates a ticket in the helpdesk, with availability hours and routing rules.
Yes : your customers can sign in, see their tickets, browse your KB, and submit new requests. Subdomain-based or embedded in your product.
14-day free trial, no credit card. Import your data in minutes. Cancel any time.